Return and Refund Policy

At PROTEA TEA SHOP, we value customer satisfaction and aim to provide a smooth and fair return and refund experience. Please review our policy carefully below.

1. Return Eligibility

  • We accept returns within 7 days of the delivery date.

  • To be eligible for a return, items must:

    • Be unused, unopened, and in original condition

    • Be returned in the original packaging

    • Include all original labels and accessories (if applicable)

Items that do not meet these conditions may not be eligible for a return.

2. Exchange Policy

  • Exchanges are accepted within 10 days from the date you receive your order.

  • Exchange requests are subject to product inspection and item availability.

  • If the requested replacement item is unavailable, a refund may be issued instead.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items returned outside the allowed return period

  • Items damaged due to misuse, improper storage, or customer handling

  • Final sale or clearance items (if applicable)

4. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact our customer support team with your order number and reason for return or exchange.

  2. Wait for approval and return instructions before sending the item back.

  3. Ship the item according to the provided instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method used at checkout.

  • Processing times may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Please check with your bank or credit card provider

  • Contact us if further assistance is needed

7. Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

  • Provide clear photos of the item and packaging so we can resolve the issue promptly.

8. Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

PROTEA TEA SHOP
📍 Address: 5224 S Dale Mabry Hwy, Tampa, FL 33611, United States
📞 Phone: 813-555-33611
📧 Email: allispatricknvu63402g@bsr2w.org