Shipping Policy

Thank you for shopping at PROTEA TEA SHOP. Please review our Shipping Policy below to understand how we handle order processing and delivery.

1. Shipping Locations

  • We ship exclusively within the United States.

  • Free shipping is available on all U.S. orders.

  • At this time, we do not offer international shipping and do not ship to destinations outside the United States.

2. Order Processing Time

  • All orders are processed within 3–4 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or U.S. public holidays.

  • During peak seasons, promotions, or high-volume periods, processing times may be slightly extended. Customers will be notified if delays occur.

3. Shipping Time

  • Once an order has been processed and shipped, the estimated delivery time is 5–6 business days.

  • Delivery times are estimates and may vary due to:

    • Carrier delays

    • Weather conditions

    • Holidays

    • Other unforeseen circumstances beyond our control

4. Shipping Costs

  • All orders qualify for FREE shipping within the United States.

  • There are no additional shipping fees, handling fees, or hidden charges.

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information (if available).

  • Please allow 24–48 hours for tracking details to update after shipment.

6. Incorrect or Incomplete Shipping Address

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • PROTEA TEA SHOP is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses.

  • If an order is returned to us due to address issues, additional shipping fees may apply for reshipment.

7. Delayed or Lost Packages

  • If your package has not arrived within the estimated delivery timeframe, please contact us for assistance.

  • While we are not responsible for carrier-related delays, we will do our best to help track or resolve delivery issues.

8. Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Provide clear photos of the damaged item(s) and packaging to help us assist you quickly.

9. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

PROTEA TEA SHOP
📍 Address: 5224 S Dale Mabry Hwy, Tampa, FL 33611, United States
📞 Phone: 813-555-33611
📧 Email: allispatricknvu63402g@bsr2w.org